I purchased this program on 02/01/2024 and have not been able to install the pro

I have emailed support 4 times with only 1 reply and it was a short question asking me what did the error message say? I have email you back several times as well as sending you screen shots. This is ridiculous, that it is taking this long to resolve an issue with your program. Your steps are not as they are within the Word Press system and when I try to download it is giving me an error message. I have have been working on this since 02/01/2024. I need this solve or a refund. Thanks

I have tried the steps that you provided 4 times, once I extracted the files there is no way to upload them into Word Press, so you instructions did not work. It would help if you would put the instructions in more detailed with photos.

Hello I have tried all of the resources and sent you an email and it still is not working.